Privacy Policy

1. Introduction

Glo-b ("we", "our", "us") is a mobile application that provides AI-based skin analysis and beauty product recommendations combining K-Beauty and Australian Beauty. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Glo-b app, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the app.

2. Scope of Application

This policy applies to all users of the Glo-b mobile application, regardless of location. If you are located outside Australia, please be aware that your information may be transferred to and processed in Australia.

This policy covers:

• Personal information collected through the Glo-b app
• Data generated through AI skin analysis features
• Information provided through surveys and feedback
• Usage data and analytics

3. What Information We Collect

3.1 Information You Provide

• Facial images: Photographs taken or uploaded for skin analysis purposes
• Survey responses: Skin type, age range, lifestyle factors, skincare goals
• Product feedback: Ratings, reviews, and comments on recommended products
• Contact information: Email address (if provided voluntarily for notifications)

3.2 Automatically Collected Information

• Device information: Device type, operating system, app version
• Usage data: Features accessed, time spent, interaction patterns (anonymised)
• Language preferences: Derived from device settings
• Crash reports: Technical error data to improve app stability

3.3 Information We Do NOT Collect

• We do not collect your name, address, or government-issued identification
• We do not collect financial or payment information
• We do not collect precise GPS location data
• We do not collect data from other apps on your device

4. How We Use Your Information

We use personal information only for the following purposes:

• To provide and improve AI skin analysis results
• To generate personalised skincare and product recommendations
• To display ingredient safety information based on regulatory databases
• To maintain and improve the quality of our services
• To generate anonymised aggregate statistics for research and development
• To comply with legal obligations

We will not use your information for any purpose beyond those listed above without your explicit consent.

5. Facial Image Handling

• Facial images are transmitted securely to our AI analysis service
• Images are processed solely for the purpose of skin analysis
• Facial images are permanently deleted from our servers immediately after analysis is complete (within 24 hours at most)
• Facial images are never used for training AI models without explicit written consent
• Facial images are never shared with third parties, including affiliate partners
• You may request confirmation of deletion at any time

6. Disclosure of Personal Information

6.1 We Do Not Sell Your Data

We will never sell, rent, or trade your personal information to third parties under any circumstances.

6.2 Limited Sharing

• Service providers: Anonymised, aggregated data with technology partners (subject to confidentiality agreements)
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In the event of a merger or acquisition, users will be notified before data is transferred
• Safety: When necessary to protect the safety of users or others

6.3 Affiliate Partners

When you click on product links in the app, you may be directed to third-party retail websites. We do not share your personal information with affiliate partners. We recommend reviewing their privacy policies before making purchases.

7. Data Security

• All data is transmitted using SSL/TLS encryption
• Server-side data is stored with encryption at rest
• Access to personal data is restricted to authorised personnel only
• We conduct regular security assessments and updates
• In the event of a data breach, we will notify affected users within 30 days as required under the Privacy Act

8. Data Retention

• Facial images: Deleted immediately after analysis (within 24 hours at most)
• Survey data and preferences: Retained for the duration of your use of the app
• Anonymised analytics: May be retained indefinitely for service improvement
• Legal compliance records: Retained as required by applicable law

9. Your Rights Under the Australian Privacy Act

• Right of access: Request a copy of the personal information we hold about you
• Right of correction: Request correction of inaccurate or outdated information
• Right to lodge a complaint: With us or with the Office of the Australian Information Commissioner (OAIC)
• Right to opt-out: Opt out of non-essential data collection at any time through app settings

To exercise these rights, contact us at: privacy@glo-b.app. We will respond within 30 days.

10. Cross-Border Data Transfers

The Glo-b app uses AI services that may process data in countries other than Australia, including the United States. We ensure that any cross-border data transfer complies with APP 8 and that equivalent privacy protections are in place. Facial images are processed using Anthropic's Claude API.

11. Children's Privacy

Glo-b is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has used our app, please contact us at privacy@glo-b.app.

12. Automated Decision-Making

Glo-b uses AI technology to provide skin analysis and product recommendations. Important limitations:

• AI analysis results are for reference purposes only and do not constitute medical advice
• Automated results may not reflect individual variations in skin condition
• You are not bound by any recommendation made by the app

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by displaying a prominent notice within the app and updating the "Last Updated" date at the top of this policy.